Refund Policy

At Alu Vien LLC, we are committed to providing high-quality electronics and ensuring a smooth shopping experience. This Refund Policy outlines how refunds are handled when you purchase our products through third-party platforms such as Walmart.com.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • The item arrived damaged, defective, or not as described

  • The wrong item was sent

  • You initiated a return within the return window specified by the platform (e.g., Walmart.com)

2. Time Frame

Refunds are processed in accordance with the return policy of the platform you purchased from. Generally:

  • Returns must be initiated within 30 days of delivery

  • The product must be returned in its original condition and packaging

3. Non-Refundable Situations

Refunds will not be issued if:

  • The product is returned in used or damaged condition (not due to manufacturer fault)

  • The return is requested after the return window has closed

  • The item was marked “final sale” or “non-returnable”

4. Return Process

To request a refund:

  1. Go to your order history on the purchase platform (e.g., Walmart.com)

  2. Select the item and choose the “Return” or “Request Refund” option

  3. Follow the on-screen instructions to complete the process

All refunds are processed back to the original payment method after we receive and inspect the returned product.

5. Exchanges

We do not offer direct exchanges. If you'd like a different item, please initiate a return and place a new order.

6. Contact

For any refund-related inquiries, please use the customer support options available on the platform where you placed your order.